Checking visitors

A visitor with a code

1. Type the six digits the visitor gives you and tap Check code.
2. Read the answer. Allowed shows who they are, which home they are visiting, who booked them, the car and how many people are coming. Anything else says why not.
3. If allowed, tap Open gate. The household is told their visitor has arrived.

A code is refused if it is unknown, expired, already used, outside its days or hours, cancelled, or if the visitor is on the estate’s watchlist. During a lockdown or evacuation visitor codes are refused at entry.

A QR pass

Tap Scan QR and point the camera at the visitor’s QR. It is checked the same way as a typed code — and residents’ own gate QR works here too.

Checking a plate or tag

From the menu, Check a plate finds a registered resident car by its plate or tag number, with its owner and home.

Lists

• Expected — everyone booked for today, searchable by name, plate or home.
• Inside — visitors inside now; overstaying visitors come first. Check someone out when they leave.
• Alerts — panic alerts, newest first.

A visitor without a code (walk-in)

1. From the menu, choose Walk-in visitor.
2. Find the home they are visiting, and enter their name, and optionally their plate, phone and purpose.
3. Tap Ask the household. Everyone in the home gets the request on their phone; the screen updates by itself when someone answers.

Opening without a code

For an ambulance, the fire service, or a resident whose phone has died, choose Open without a code from the menu and give the reason. Every opening is logged with your name and reason, and the estate office sees it.

Caution

After five wrong codes in ten minutes the keypad on an unmanned lane locks for five minutes. QR scans are never locked out.