Announcements, polls, helpdesk and artisans
Announcements
Section titled “Announcements”Write a title and a message and publish it. Every resident is notified and finds it in the app’s Activity.
Ask residents a question with 2 to 8 options and a closing time. Choose one vote per resident or one per home, and whether residents see results once they have voted or only after it closes. Results update live, and you can close a poll early.
Helpdesk
Section titled “Helpdesk”Residents’ requests — faults, billing questions, noise complaints — arrive here, and the office is notified. Reply, and mark a request resolved when it is; the resident is notified and can reply back, which puts it in your queue again.
Artisans
Section titled “Artisans”Keep a list of tradespeople the estate has vetted: name, trade, phone, company and a note such as “ID and guarantor on file”. Residents call them from the app and rate them. You can take an artisan off the list without losing their reviews, and remove an abusive review.
